• Wellmont Medical Associates Billing

  • Frequently asked billing questions 

    If your Wellmont Medical Associates billing question isn't answered here, please use the contact information to the right to reach out to us.

    Q: Has my insurance been filed?
    A: Typically, your insurance will be filed two days after service has been provided.

    Q: Has my insurance paid on this account?
    A: Each payment received from your insurance company will be listed on your detailed statement.

    Q: Is the total amount of this account due from the patient?
    A: Only the portion listed under "Pay This Amount" is due.

    Q: Why is my spouse’s name listed on this statement? My child was seen on this date of service, not my spouse.
    A: The parent is listed as the guarantor on the account, and all billing is directed to the individual listed as the guarantor.

    Q: What information is required on my check when forwarding a payment?
    A: You will need to include the guarantor number. This number can be found on the top portion of your statement. Be sure to include the top portion of your statement along with your payment.

    Q: Can I make payments?
    A: Yes, but you will need to contact the single billing office to set up a payment plan.

    Q: Does Wellmont Medical Associates offer financial assistance?
    A: Wellmont Health System does offer a financial assistance program. Please contact the single billing office for information.

  • Billing contact information

    Remittal address

    P.O. Box 37024
    Baltimore, MD 21297

    Physical address

    Single Billing Office
    Wellmont Health System
    105 W. Stone Dr., Suite 6A
    Kingsport, TN 37660

    Phone numbers

    Toll-free 888-288-5174

    Billing office hours

    8 a.m.–4:30 p.m., Monday—Friday